Frequently Asked Questions
Everything you need to know about our premium trims and feathers.
How should I care for products featuring real feathers?
To maintain the volume and luster of your feathers, avoid moisture and store them in a cool, dry place. If they become flat, a gentle steam from a distance or a light shake will help restore their natural fluffiness.
What is your shipping policy for delicate trim items?
We take extra care in packaging our delicate trims to prevent crushing. Orders are typically processed within 1-2 business days and shipped via tracked services to ensure they arrive in pristine condition.
Do you offer wholesale pricing for large fashion projects?
Yes, we provide bulk discounts for designers and manufacturers. Please contact our support team with your specific requirements and quantities to receive a custom wholesale quote.
Can I return or exchange cut-to-length trims?
Items sold by the yard or cut to specific lengths are final sale and cannot be returned. However, pre-packaged items and accessories can be returned within 14 days of delivery if they are in their original condition.
Are your feathers ethically sourced?
Sustainability and ethics are core to Hai Trim & Feathers. We ensure that all our feathers are sourced from suppliers who adhere to strict animal welfare standards and international regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.